Frequently Asked Questions

1What is Behery Dental?

What is Behery Dental?

Behery Dental is a cloud-based workflow platform that lets your clinic manage clear aligner and retainer cases in-house — from case intake and treatment planning through production and delivery — instead of juggling a separate outside vendor's portal, spreadsheets and email threads for every case.

Who designs and manufactures the aligners?

Behery Dental does — our team handles treatment planning and production for cases you submit through the platform. What changes for your clinic is that everything runs through one queue you can see end to end, instead of a black box on someone else's system. If your clinic already does part of the work in-house, an order can also be marked Design Only, Manufacturing Only, or In-House to reflect that.

Is Behery Dental live, or still a concept?

It's live. Clinics use it today to submit and track real cases. We're currently in a private pilot, onboarding clinics directly rather than through open self-serve signup — that's by design while we work closely with early clinics, not a sign the platform isn't ready.

2Getting started

How do I sign up?

Fill out the registration form from the homepage. Your account is created right away but stays pending approval until our team verifies your clinic — you'll get an email as soon as you're approved, and you can sign in from that point on.

Do I need a credit card to sign up?

No. Behery Dental doesn't run automatic card billing. There's nothing to enter at signup — once your account is approved and we've agreed on a plan with you, we invoice you directly with a payment link. See Plans & billing below.

How do I add my team?

Once you're signed in, an Owner or Admin can go to Team → Invite teammate, enter their email and choose a role. They get access as soon as they create an account with that email.

I signed up but haven't heard back — what now?

Approval is manual on our side, so it isn't instant. If it's been more than a couple of business days, email [email protected] and we'll check on it.

3Plans & billing

How does billing work?

Every clinic account is linked to a monthly plan. We activate your plan together with you — after agreeing on pricing — rather than you selecting one yourself in the app. If you'd like to change plans, contact us and we'll take care of it.

What happens if I don't have a plan activated yet?

Nothing is blocked. You can keep creating and submitting cases normally; you'll just see a reminder in your dashboard to get in touch with us so we can get your plan set up.

What if I go over the cases included in my plan?

Each plan includes a set number of cases per calendar month. If you submit more than that, the extra cases are billed at a standard per-case rate for your plan — you can see this calculated for you, live, in Billing.

Can I see how many cases we've submitted this month?

Yes. Billing shows your case volume for the current calendar month against your plan's included amount, along with a chart of your case history and a breakdown by case status.

How do I actually pay an invoice?

We send invoices with a secure payment link — no card is stored on file. You'll find every invoice, its status, and its payment link under Billing at any time.

4Cases, patients & privacy

What's the difference between a Case and an Order?

A Case is the patient file — it exists as a Draft the moment you create it, before anything is billed. An Order is created when you submit that case for design, and that's the billable unit that enters our production queue. A single case can have more than one order over its lifetime.

Do you store my patients' names or medical records?

No, by design. Behery Dental only ever holds the patient reference your clinic chooses to enter — for example initials plus a case number — never a full name or clinical record. The Patients tab you see is just your own cases grouped by that reference; we don't hold anything more identifying behind it.

Can I see all my patients in one place?

Yes. Patients groups your cases by reference and shows the first case date, most recent activity, and how many cases exist for that reference.

Can another clinic see our cases?

No. Every clinic account only ever sees its own cases, orders, patients and invoices. Only Behery Dental staff can see across clinics, since we're the ones running production for everyone.

5Scans & files

What file types can I upload?

You can attach intraoral scan files (STL, PLY, DCM) or other scan-related documentation directly when you submit a case for design, and add more scan files to that order afterward at any time.

Do you integrate directly with my intraoral scanner?

Not yet. Today you export your scan files from your scanner's own software and upload them to Behery Dental manually. Direct scanner integrations are on our roadmap.

How do I get treatment plans and production files back?

They appear in the order's file list as our team uploads them, kept in a separate group from your own scan files so it's always clear what you sent us versus what we've sent back.

6Tracking your work

How do I see where a case stands?

Case Queue shows every case your clinic has submitted and its current status. Orders shows a flat list of every order across every case, if you'd rather work order-by-order. Both open into the same case detail view with the full history.

What are the possible statuses?

A case itself is Draft, Active, or Cancelled. Once you submit it, its order moves through a detailed pipeline: In Queue → Treatment Planning → Ready for Review → (Revisions Requested, if changes are needed) → Plan Accepted → In Production → Shipped → Delivered → Completed.

Can I generate reports on our activity?

Yes. Reports lets you pick any date range and generates a summary of orders and invoices for that period, broken down by status and order type, with a CSV export.

7Team & access

What roles are available?

Member can submit and track cases. Admin can also manage the team and organization settings. Owner has full control, including shipping and billing information. Only Owner and Admin can invite teammates or edit shipping/billing details.

I forgot my password — how do I get back in?

Email [email protected] from your account's email address and we'll send you a password reset link. Self-service password reset from the sign-in page is on our roadmap.

Can I belong to more than one clinic account?

Yes — if you're invited to more than one organization, you can switch between them from the account switcher without signing out.

8Support

How do I reach the Behery Dental team?

Email [email protected], or use the support button in the bottom-right corner of the app on any page. You can also send us a message directly from Support & Settings once you're signed in, and reference a specific case if it's related to one.

Something looks wrong or a page isn't loading — what do I do?

Email us with what you were doing, what you expected to happen, and what happened instead — a screenshot helps a lot. We read every message.